Electronic Virtual Queuing System
QtracVR allows customers to queue for services without having to physically wait in line.
Customers can use the waiting time for shopping.
DESCRIPTION
- Creates a relaxed, pleasing environment, helping to increase customer satisfaction
- Maximizes customer flow and agent efficiency
- Leverages wait time by integrating promotion, advertising and branding to a captive audience
- Works with your existing Server/Network infrastructure, as a stand-alone network, or as SaaS (Software as a Service)
- Fully scalable from a single store to multiple sites
- Add an unlimited number of Service/Station Agents
- Establishment and control of several businesses, sectors or regions
- Adding innumerable service counters
- Account Managers can instantly call any queue / service or see all services simultaneously
Pictures
TECHNICAL DATA
MAIN FEATURES
The virtual queuing simply dissolves the waiting crowd
Customers can use the waiting time for shopping. This ensures more spontaneous purchases and reduces the perceived waiting time. And it allows you to communicate directly with customers via ticket, the LCD display, and the text messaging.
How it works:
(1) Customers register at a kiosk for their desired service. They receive a ticket that specifies their unique call number, the service for which they registered, and the estimated wait time.
(2) While waiting for service, customers can relax, browse, or shop.
(3) The QtracVR LCD Monitor can display promotional stills or advertising videos in addition to showing queued customers and other information.
(4) Customers are called to service when the Service Agent clicks the service button on his screen. Agents can access the screen directly from their Computer.
(5) Customers are called to the service window via LCD displays placed around the area.
